Refund policy
Return & Refund Policy
All RNW sales are final, except for incorrect items, confirmed manufacturing defects, items damaged during shipping, or situations where a refund is required by applicable law.
Returns & Exchanges
Returns, exchanges, and refunds are not accepted for changes of mind, incorrect size selections, or personal preferences. Please review product descriptions, sizing, and order details before completing a purchase.
Incorrect, Damaged, or Defective Items
Please inspect the order upon arrival. Report an incorrect, damaged, or defective item to [contact email] within 5 calendar days of delivery.
Include the following:
- Order number.
- Description of the issue.
- Clear photos of the item and any damage or defect.
- Photos of the packaging and shipping label, if available.
The five-day reporting window helps resolve issues promptly and does not limit rights provided by applicable law.
Approved Returns
Return approval is required before sending an item back. For an approved incorrect, defective, or shipping-damaged item, RNW will provide a prepaid return label.
Please ship the item back within 5 business days of receiving the label. Incorrect items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where available.
Damage caused by wear, washing, alterations, misuse, or improper care is not eligible under this policy.
Replacements & Refunds
Approved claims may receive a replacement at no additional cost. If a replacement is unavailable, a refund will be issued to the original payment method. Store credit may be offered if the customer agrees.
Refund confirmation will be sent by email. The time required for funds to appear depends on the bank or payment provider.
Preorders & Made-to-Order Items
Preorder, made-to-order, and personalized items are final sale, subject to the exceptions listed above.
Cancellation or modification requests must be submitted promptly. Once production or fulfillment begins, requests generally cannot be accommodated, except where required by law.
The estimated preorder shipping window is 4–6 weeks, unless the product page states otherwise. If shipment cannot occur within the stated timeframe, customers will receive a delay notice and the option to accept the revised shipping date or cancel for a full refund.
Missing Packages
If tracking shows “Delivered” but the package cannot be located, check with household members, neighbors, building management, and the shipping carrier.
Contact [contact email] with the order number so the delivery issue can be reviewed. A delivered tracking status alone does not automatically resolve a missing-package claim. Refund or replacement eligibility will depend on the investigation and applicable law.
Policy Updates
The policy in effect when an order is placed applies to that order. Updates apply to future purchases.
Nothing in this policy limits rights or remedies provided by applicable law.
Contact
For return, replacement, or refund questions, contact rnwlaapparel@gmail.com